Hospitality trainings

Five-star experiences aren’t just reserved for five-star properties. Your guests deserve to feel like they’re your top priority, so we’ve developed hospitality training that helps your staff help your guests.

What do you want to achieve?

Our solutions

Transient EdgeTM

Our solutions

Service Edge

Our solutions

Transient EdgeTM

Client Centered Sales

Legendary Prospecting

Legendary Negotiating

Stand Apart Sales

Coaching for performance

Customer Experience Edge

Revenue Management Edge

Call Center Edge

Canada’s Biggest Brands Trust Our Process

What Sets Us Apart

We’ve developed a unique methodology to help your team get where they need to go and stay there.

Assessment and Design

We take the time to dive deep into your business and tailor our training to your individual obstacles

Training Programs

We create an engaging and interactive program that focuses on your unique challenges to help you overcome them

Measurement and Reinforcement

We don’t just follow up, we follow through to make sure your team masters the skills they’ve learned

Measure Customer Service with Mystery Calls

Curious about the service your team provides over the phone?

Schedule three FREE mystery calls for honest, complimentary feedback about their performance.