Casino Training

Inspire guests to stay and play! From the gaming floor to the hotel, to the box office, encourage your employees to embrace a customer-centric culture where guests can truly have a fun-filled get away.

What do you want to achieve?

Casino Edge

Customer Experience Edge

Customer Experience Edge

Coaching for performance

Customer Experience Edge

What Sets Us Apart

We’ve developed a unique methodology to help your team get where they need to go and stay there.

Assessment and Design

We take the time to dive deep into your business and tailor our training to your individual obstacles

Training Programs

We create an engaging and interactive program that focuses on your unique challenges to help you overcome them

Measurement and Reinforcement

We don’t just follow up, we follow through to make sure your team masters the skills they’ve learned

Measure Customer Service with Mystery Calls

Curious about the service your team provides over the phone?

Schedule three FREE mystery calls for honest, complimentary feedback about their performance.