Although this should be every company’s goal, a realist might say there is no such thing. Regardless of what you believe, always strive to build loyalty, so your customers always think of your company first when they have needs that you can fulfill.
Filter by category :
Human contact is at the heart of every customer service interaction.
Here are four important steps to successfully complete online training while keeping the human contact.
The central message to pass is that the success of companies in the hotel industry is based on the customers’ experiences and therefore whether they will return or recommend the hotel.
Let’s start with the idea that you need to demonstrate value-added recognition in the eyes of your employees in order to motivate them
Training and coaching your employees are investments for the growth of your business.
In this video, Francis Prézeau shares the coaching programs Signature Canada is offering. The coaching services helps your employees be client-centered.
In this video, Francis Prézeau demonstrates how Signature Canada can help your team understand the importance of qualifying the customers to increase sales!
In this video, Francis Prézeau demonstrates how Signature Canada can help your team understand the importance of a simple thing like saying thank you to the customers.
In this video, Francis Prézeau demonstrates how every employees of your company have an impact on the customer’s experience. Signature Canada can help your employees realize the impact they can have on customers’ retention. He also present our Mystery shop programs.
In this video, Francis Prézeau demonstrate how Signature Canada can help your team to take the time and predict your clients needs, either by being prepared to multiple solutions, or offering an additional service that can make their experience legendary.
Enjoy!
We have the tools to set your team apart and leave a lasting impression on our customers.
Would you like to work for us? Check out our current job openings below or send us an unsolicited application.
Montréal
598 Avenue Victoria
St-Lambert, QC J4P 3S8
514-923-8155
