Invest in the
Human Factor

Professional sales and customer service training
to help your team perform at its best

Where Our Expertise Shines



Client Centered




Call Centre



Client-Centered Sales™

The key to more sales is a smarter salesforce. This course teaches your team how to center your customers and is guaranteed to boost your conversion rates.

Measure Customer Service with Mystery Calls

Curious about the service your team provides over the phone?

Schedule three FREE mystery calls for honest, complimentary feedback about their performance.

Building Better Teams Since 2008

Canada’s premier business and training solutions experts

At Signature Canada, we help your team excel by leveraging our combined decades of industry experience paired with our proven training expertise and unique reinforcement model.

When you unlock your potential to meet your customers’ needs, there’s no limit to what you can achieve.

What Sets Us Apart

We’ve developed a unique methodology to help your team get where they need to go and stay there.

Assessment and Design

We take the time to dive deep into your business and tailor our training to your individual obstacles

Training Programs

We create an engaging and interactive program that focuses on your unique challenges to help you overcome them

Measurement and Reinforcement

We don’t just follow up, we follow through to make sure your team masters the skills they’ve learned

Canada’s Biggest Brands Trust Our Process

Explore Our Most Popular Courses

Service Edge™
Service Edge™

In hospitality, maintaining the highest level of service is key to not just satisfying your guests, but delighting them. Make every guest encounter positive and memorable for more repeat business.

Transient Edge
Transient Edge

In this program, which can be anywhere from one to four days, Signature teaches guest service representatives a Magic Formula for handling reservation inquiries, improving guest experiences and selling more rooms.

Equipment Edge
Equipment Edge

In just over two years, this comprehensive, enterprise-wide
program will teach participants strategies and techniques for
promoting customer loyalty, which is the key to increasing revenue.

Our latest insights

You possibly held a job in customer service where you have been put in a position where you felt you had to “Multi-task” customer service and daily tasks. We’ve also seen a line up out…
Multi-Tasking Customer Service