Invest in the
Human Factor

Professional sales and customer service trainings
to help your team perform at their best

Where Our Expertise Shines



Client Centered




Call Centre



Client-Centered Sales™

The key to more sales is a smarter salesforce. This course teaches your team how to center your customers and is guaranteed to boost your conversion rates.

Canada’s Biggest Brands Trust Our Process

Measure Customer Service with Mystery Calls

Curious about the service your team provides over the phone?

Schedule three FREE mystery calls for honest, complimentary feedback about their performance.

Building Better Teams Since 2008

Canada’s premier business and training solutions experts

At Signature Canada, we help your team excel by leveraging our combined decades of industry experience paired with our proven training expertise and unique reinforcement model.

When you unlock your potential to meet your customers’ needs, there’s no limit to what you can achieve.

What Sets Us Apart

We’ve developed a unique methodology to help your team get where they need to go and stay there.

Assessment and Design

We take the time to dive deep into your business and tailor our training to your individual obstacles

Training Programs

We create an engaging and interactive program that focuses on your unique challenges to help you overcome them

Measurement and Reinforcement

We don’t just follow up, we follow through to make sure your team masters the skills they’ve learned

Explore Our Most Popular Courses

Coaching for Performance™
Coaching for Performance™

This program, designed for managers, emphasizes the importance of their role in employee development and offers tangible tools to be a leader who Coaches for Performance. 

Transient Edge
Transient Edge

In this program, which can be anywhere from one to four days, Signature teaches guest service representatives a Magic Formula for handling reservation inquiries, improving guest experiences and selling more rooms.

Equipment Edge
Equipment Edge

In just over two years, this comprehensive, enterprise-wide
program will teach participants strategies and techniques for
promoting customer loyalty, which is the key to increasing revenue.

Our latest insights

Human contact is at the heart of every customer service interaction. Here are four important steps to successfully complete online training while keeping the human contact.
Online Training: How to Have Engaged Participants?